The following Terms and Conditions only apply to Mangoes purchased online on the website www.ozkirana.com.au.
1. Pre-ordering your mangoes
Customers will place their orders on www.ozkirana.com.au. Orders will be confirmed only on receipt of full payment.
2. Availability of the mangoes
The mangoes will be available in the Second week of May, subject to quarantine and customs clearance. Shipment may get delayed for uncertain Covid-19 situations at different ports.
3. Pick up instructions
OzKirana will intimate the customers with the exact date of availability of the mangoes via phone call / text / email. Customers should pick up their orders within 2 days from the date of availability. OzKirana will not be responsible for the quality of the mangoes if they are not picked up within 2 days from the date of availability.
PLEASE NOTE THAT MANGOES WILL NOT BE HOME DELIVERED UNDER ANY CIRCUMSTANCES.
4. Failure to fulfil the order
If, for any reason whatsoever, OzKirana is unable to make the mangoes available to the customer, then customers will receive a full refund of any payments made towards the purchase of the mangoes.
5. Refund and Replacement Policy
Mangoes are a delicate and perishable product. No refund or replacement for damages or spoilages in any variety of mangoes.
6. Order Cancellation Policy
If customers want to cancel their order for mangoes, they need to send order cancellation requests via email to email@example.com. The order cancellation request needs to include the relevant order number and the customer's contact number.
* Orders cancelled within 48 hours of confirmation will receive a 100% refund.
* No refund will be provided 48 hours after order confirmation.