Shipping Policy

 

Shipping Policy changes with effect from 31st January 2022

Deliveries - Greater Brisbane area

From 31st Jan 2022, all home deliveries will be routed via third party courier service providers. Delivery charges in Greater Brisbane area are $12.99 for up to 22kg of weight or equivalent volume. Delivery time is 2-3 business days from the time of dispatch. 

Deliveries - Gold Coast, Sunshine Coast and Toowoomba

If you reside in one of these three cities*, you are eligible for flat rate courier delivery, provided your cart weighs less than 22 kilograms. Courier delivery is charged at a flat rate of $14.99

* Excludes rural areas

Rest of Australia 

If you do not reside in one of the four cities above, we can deliver your desired products to you using one of our external delivery partners, if you agree to pay the shipping charges at actuals. Please contact us to receive a quote before placing your order. 

Note: Courier services do not operate on weekends and public holidays

Pickup orders

If you have chosen to collect your order in person from one of our locations, then you will receive the address of our location in your order confirmation. Please allow up to one business day to prepare your order

Instructions

Courier Deliveries

Our courier will attempt to deliver your order only once. It is the customer's responsibility to ensure that someone is present at the address to receive the delivery during the stated time frame. 

IMPORTANT

If you wish to receive unattended delivery, please inform us using the 'Special Instructions' box on the cart page while placing your order. Please include clear directions to a safe and dry spot to leave your order. The order will delivered entirely at the customer's risk. OzKirana does bear any responsibility for damages or losses resulting from the goods being left unattended.

If you do not specify instructions for unattended delivery, we will assume that your order will be received in person.

Undelivered Orders

If an undelivered order is returned to our warehouse, a $19.99 fee will apply for re-delivery. Alternatively, you can pick up your order from one of our pick up locations at no extra cost

IMPORTANT : Your order cannot be refunded under any circumstances after delivery has been attempted

Payment

Your order will be packed and dispatched only after confirmation of payment has been received. We accept VISA, Mastercard and AMEX cards. 

We do not accept cash.