Shipping Policy

OzKirana delivers Indian groceries all over Queensland. Orders from other Australian states are also accepted on request. We endeavour to make your shopping experience with us completely effortless and convenient.

How it works

Weekly Delivery

If you live in Brisbane or in one of the surrounding councils, we will deliver groceries to your suburb on a specific day of the week. On that day, an OzKirana delivery person will hand-deliver your groceries to your doorstep. You just need to know the day on which we come to you. To find out, click on the region where you live in the table below.

Note: Although the region names correspond to council names, some suburbs have been adjusted in other regions for ease of delivery.

Express Courier Delivery

In case you need your order delivered early, or if you do not live in or around Brisbane (e.g. the Gold Coast), we offer express courier shipping with delivery in 2 business days. However, we will be unable to deliver chilled/frozen items to you. Also, your order weight must not exceed 22 kilos.

Note: Courier services do not operate on weekends.

Delivery Charges

Zone Delivery Day Daily Delivery Daily Delivery
Order Value $0.00 - $29.99 $30.00 plus
Nundah & Surrounding Suburbs Mon - Sat $5.99 FREE

 

Zone Weekly Delivery Day

Weekly  Delivery

Weekly  Delivery

Courier  Delivery

Courier  Delivery

Order Value

$30.00 - $49.99

$50.00 plus

$30.00 - $49.99

$50.00 plus

Brisbane North Saturday $5.99 FREE $5.99 $3.99
Brisbane South East Thursday $5.99 FREE $5.99 $3.99
Brisbane South West Tuesday $5.99 FREE $5.99 $3.99
Moreton Bay Region Friday $5.99 FREE $5.99 $3.99
Ipswich Region Monday $5.99 FREE $5.99 $3.99
Logan Region Wednesday $5.99 FREE $5.99 $3.99

 

Other Zones Courier Delivery Courier Delivery
Order Value $50.00 - $69.99 $70.00 plus
Gold Coast $5.99 FREE
Sunshine Coast $5.99 FREE
Toowoomba $5.99 FREE
Regional Queensland Call for price $35.00

*** If you are not living in the Brisbane Metro region and your order is under $50.00, please call us to find out the cost of delivery. ***

Payment

Your order will be packed and dispatched only after confirmation of payment has been received, unless you have chosen the 'Card on Delivery' payment option. If you choose 'Card on Delivery', an OzKirana delivery person will process the card payment on delivery of your order using a mobile card reader.

We accept VISA, Mastercard and AMEX cards. We do not accept EFTPOS cards. We recommend that you use a chip-and-PIN card for payment. 

Note: The 'Card on Delivery' payment option is not applicable if you have selected 'Express Courier Delivery' to ship your order. This is because we use a third-party courier service that does not process payments on our behalf.

We do not accept cash.

Chilled and Frozen Products

Chilled and frozen products must be received in person on delivery. It is the customer's responsibility to ensure that someone is present at the address to receive the delivery during the stated time frame.

Orders containing chilled/frozen items will not be left unattended at the delivery address, and will be returned back to the warehouse. If returned, a $5.99 fee will apply for re-delivery. Alternatively, the customer can come to our address during business hours and pick up the order at no extra cost. However, the order cannot be refunded under any circumstances after delivery has been attempted.