Shipping Policy

Greater Brisbane

If you reside in Brisbane City Council or surrounding regions, you can locate your suburb on the map below, then tap or click on the icon to view delivery information

IMPORTANT Please scroll down and read the 'Instructions' section

If your suburb is eligible for weekly delivery, then you will be charged $8.99 for orders valued under $50.00. If your order is worth $50.00 or more, you can avail of our free delivery service

Your order could be eligible for courier delivery if it excludes chilled and frozen items, and the total weight does not exceed 22 kilograms. Courier delivery is charged at a flat rate of $12.99

  Weekly Delivery  Courier Delivery Only

Pickup orders

If you have chosen to collect your order in person from one of our locations, then you will receive the address of our location in your order confirmation. Please allow up to one business day to prepare your order

Gold Coast, Sunshine Coast and Toowoomba

If you reside in one of these three cities*, you are eligible for flat rate courier delivery, provided your cart weighs less than 22 kilograms and it excludes chilled and frozen products. Courier delivery is charged at a flat rate of $12.99

* Excludes rural areas

Rest of Australia 

If you do not reside in one of the four cities above, we can deliver your desired products to you using one of our external delivery partners, if you agree to pay the shipping charges at actuals. Please contact us to receive a quote before placing your order. Your order must exclude chilled and frozen products

Note: Courier services do not operate on weekends and public holidays

Instructions

Weekly Delivery

If your suburb is eligible for weekly delivery, then we will deliver your groceries to your doorstep on a specific day of the week. The above map tells you the day on which you will receive your order.

Our courier will attempt to deliver your order only once. It is the customer's responsibility to ensure that someone is present at the address to receive the delivery during the stated time frame. 

IMPORTANT

If you wish to receive unattended delivery, please inform us using the 'Special Instructions' box on the cart page while placing your order. Please include clear directions to a safe and dry spot to leave your order. The order will delivered entirely at the customer's risk. OzKirana does bear any responsibility for damages or losses resulting from the goods being left unattended.

If you do not specify instructions for unattended delivery, we will assume that your order will be received in person. We will use all available contact information to reach you at the time of delivery. Failure to respond in a timely manner will result in your undelivered order being returned to our warehouse. 

Undelivered Orders

If an undelivered order is returned to our warehouse, a $9.99 fee will apply for re-delivery. The order will be re-delivered during the next weekday slot for your suburb, i.e. on the same weekday as the first delivery attempt

Alternatively, you can pick up your order from our warehouse at no extra cost

IMPORTANT : Your order cannot be refunded under any circumstances after delivery has been attempted

Courier Delivery

If your location is only eligible for courier delivery, then our external courier partners will deliver your order in 2 - 3 business days. The delivery will be subject to the standard Terms and Conditions specified by the delivery company. Please ensure that your package can be left in a safe and dry spot.

Payment

Your order will be packed and dispatched only after confirmation of payment has been received. We accept VISA, Mastercard and AMEX cards. 

We do not accept cash.